Privacy Policy

At Dynamic Mart, we know you’re trusting us with personal information every time you browse, create an account, or place an order — and we don’t take that lightly. This page explains, in plain language, what we collect, why, and what control you have over it.

By using dynamicmart.org, you agree to the practices described here.

Who we are

Dynamic Mart (“we”, “us”, “our”) operates dynamicmart.org, an online store for home appliances — air conditioners, refrigerators, washing machines, water dispensers, and vending machines.

Registered office: C-26, Shiv Market, Tigri, Dr. Ambedkar Nagar, Sector-I, New Delhi–110062 Contact: (+91) 98103 21840 Legal entity name: [insert registered business/company name]

What information we collect

Information you give us directly

Name, email address, phone number, and delivery/billing address — when you create an account, place an order, or contact support
Payment details — handled securely by our payment gateway (see “Payments” below); we don’t store your full card number on our own servers
Any messages you send us via WhatsApp, phone, contact forms, or social media

Information we collect automatically

Device and browser type, IP address, pages visited, and how you got to our site
Cookies and similar technologies (see “Cookies” below)

Information from your order history

What you’ve bought, when, and any service or warranty requests linked to those orders

We don’t collect more than we need to run the store and support you as a customer.

How we use your information

We use your information to:

Process and deliver your orders, and keep you updated on their status
Provide customer support, handle returns, and manage warranty/service requests
Send you order confirmations and, if you’ve opted in, occasional offers or newsletters
Improve our website and product range based on how people actually shop
Detect and prevent fraud or misuse of the site
Meet our legal and tax obligations

We do not sell your personal information to third parties.

Who we share it with

We only share your information where it’s genuinely needed to run the business:

Delivery and logistics partners — to get your order to you
Payment gateways — to process your payment securely (they have their own privacy policies, which we encourage you to review)
Manufacturers/authorized service centers — for warranty and after-sales service, where relevant
Law enforcement or regulators — only if we’re legally required to

We do not share your data with advertisers or data brokers.

Cookies

Like most websites, we use cookies — small files stored on your device — to:

Keep items in your cart as you browse
Remember your login, if you have an account
Understand how visitors use the site, so we can improve it

You can disable cookies in your browser settings at any time. Some features (like your cart) may not work properly if you do.

Payments

All online payments are processed through secure, encrypted payment gateways. We follow standard industry security practices and do not store your full card details on our servers.

How long we keep your information

We keep your account and order information for as long as your account is active, and for a reasonable period after that to meet legal, accounting, and warranty-support requirements.

Your rights

You can:

Ask us what personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your account and personal data, subject to what we’re legally required to retain
Withdraw consent for marketing emails/newsletters at any time by clicking “unsubscribe” or contacting us directly

To exercise any of these, contact us at info@dynamicmart.org or call (+91) 98103 21840.

Children’s privacy

Dynamic Mart is not directed at children. If you’re under 18, please use our site only with the involvement of a parent or guardian, as noted in our Terms and Conditions.

Data security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. That said, no method of transmission over the internet is 100% secure, and we can’t guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time as our practices or the law changes. We’ll update the “Last updated” date at the top of this page when we do. We encourage you to check back occasionally.

Contact us

Questions about this policy or your data? Reach out anytime:

Call: (+91) 98103 21840
WhatsApp: WhatsApp us
Visit us: C-26, Shiv Market, Tigri, Dr. Ambedkar Nagar, Sector-I, New Delhi–110062
Email: info@dynamicmart.org